Detailed answers to the most common questions about NovaTech products, shipping, returns, warranty, and support.
We accept returns and exchanges within 30 days of purchase. Items must be in original packaging with all accessories included. To start a return, log into your NovaTech account, go to Order History, and select 'Request Return.' Refunds are processed within 5-7 business days after we receive the item. Opened software and personalized products are not eligible for return.
Standard shipping is free on all orders over $50 within the United States (3-5 business days). Express shipping is available for $12.99 (1-2 business days). International shipping to 30+ countries starts at $19.99, with delivery in 7-14 business days. All orders include tracking. Orders placed before 2 PM EST ship the same day.
Visit novatech.com/account/reset, enter your registered email address, and click 'Send Reset Link.' You'll receive an email within 2 minutes with a password reset link valid for 24 hours. If you don't receive the email, check your spam folder or contact support at support@novatech.com. For security, passwords must be at least 8 characters with one uppercase letter and one number.
All NovaTech products include a 1-year manufacturer warranty covering defects in materials and workmanship. The warranty covers battery replacements (if capacity drops below 80%), display defects, and hardware malfunctions under normal use. Accidental damage, water damage (except for IP-rated devices used within spec), and unauthorized modifications are not covered. Extended warranty plans (2 or 3 years) are available at checkout.
Contact our repair center at 1-800-NOVATECH or visit novatech.com/support/repair. In-warranty repairs are free and typically completed within 5-10 business days. Out-of-warranty repairs start at $49 for diagnostics, and you'll receive a cost estimate before any work begins. We offer mail-in service (prepaid shipping label provided) and walk-in service at our 12 authorized service centers across the US.
Visit the product page and scroll to the 'Compatibility' section for detailed requirements. NovaTech smartphones work with all major US carriers (AT&T, T-Mobile, Verizon). Our audio products support Bluetooth 5.0+ devices. Smart home products require WiFi (2.4GHz or 5GHz) and are compatible with Google Home and Amazon Alexa. For specific questions, use our compatibility checker at novatech.com/compatibility.
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San Jose, CA since 2012.
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